Shipping Policy

FREE SHIPPING

We are glad to bring our customers great value and service. That’s why we provide free shipping from our warehouses in Asia by Yun Express or EMS and in USA by USPS.

SHIPPING TO OVER 200 COUNTRIES

We are proud to offer international shipping services. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.

SHIPPING COST & DELIVERY TIME

Shipping time varies by location. Shipping costs are calculated based on shipping method, product weight / volume. These are our estimates:

Countries: United States, United Kingdom, Canada, Europe, Australia, New Zealand

  • FREE Tracked Shipping: 10-15 Business days
  • EXPRESS Tracked Shipping: 8-12 Business Days ($2.95 - $5.95)

Rest Of World

  • Standard: 15-30 Business Days ($5)

    *Please allow 3-5 business days of processing and production time for your order to ship out. 

    *All shipping times exclude clearance/customs delays

    TRACKING INFORMATION

    You will receive an email with a tracking number once your order is shipped but sometimes due to free shipping tracking is not available.

    MY TRACKING SAYS “NO INFORMATION AVAILABLE AT THE MOMENT”.

    For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.

    LOST/MISSING PACKAGES

    Home Atlantis is not liable if the incorrect address is placed during the checkout process. Please make sure that your billing and shipping address is correct before processing your order. If we have made an error we will fully take responsibility for the original order that was made for you at no charge.

    CUSTOMS

    We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.

    WILL MY ITEMS BE SENT IN ONE PACKAGE?

    For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you’ve specified combined shipping.

    If you have any other questions, please contact us and we will do our best to help you out.